PRIVACY POLICY

Effective Date: 26 October 2026
Last Updated: 26 October 2026

1. INTRODUCTION

Welcome to Izwi Lomzansi FM, also known as Izwi98FM (“we”, “us”, “our” or “the Station”).

Izwi Lomzansi FM is committed to protecting the privacy and personal information of its listeners, website visitors, advertisers, business partners, contributors and members of the public who interact with our broadcasting and digital media platforms.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, listen to our online radio stream, contact the Station, participate in programmes or competitions, subscribe to communications, or engage with our digital services.

We aim to handle personal information responsibly and in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website and digital services, you acknowledge that you have had the opportunity to read this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on how you interact with Izwi Lomzansi FM, we may collect the following categories of information:

2.1 Personal information you provide

This may include:

  • Your name and surname.
  • Email address and telephone number.
  • Information submitted through contact forms, enquiries or feedback.
  • Messages, comments, questions, suggestions or complaints.
  • Information submitted when entering competitions, participating in listener polls or requesting song dedications.
  • Information provided when applying for advertising, sponsorship, interviews, media partnerships or other business opportunities.
  • Information you voluntarily provide when participating in interviews, broadcasts, community initiatives or promotional activities.

2.2 Technical and website information

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address.
  • Browser type and version.
  • Device type and operating system.
  • Pages visited and time spent on the website.
  • Referral sources and general website usage statistics.
  • Cookie identifiers and similar technical data, where applicable.

2.3 Online radio listening information

When you listen to Izwi98FM through our website or an online streaming service, technical information may be processed to deliver the broadcast, maintain stream quality, monitor performance and understand general audience engagement.

We may receive aggregated listening statistics, such as the number of listeners or listening sessions. Any more detailed information collected will depend on the streaming platform and its privacy practices.

2.4 Information from third-party platforms

If you interact with us through social media, messaging applications, online advertising services or third-party streaming platforms, we may receive information made available to us through those services, subject to their terms and privacy settings.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for legitimate broadcasting, business, operational and communication purposes, including to:

  • Operate, maintain and improve the Izwi Lomzansi FM website and online radio services.
  • Respond to enquiries, complaints, feedback and requests.
  • Facilitate listener participation in radio programmes, interviews, competitions, polls and promotional activities.
  • Communicate programme schedules, station announcements and relevant updates.
  • Administer competitions, prizes and promotional campaigns.
  • Develop advertising, sponsorship and commercial partnerships.
  • Provide information about products, services or promotions where legally permitted.
  • Analyse website performance and audience engagement.
  • Prevent fraud, misuse, security incidents and unlawful activity.
  • Comply with applicable legal and regulatory obligations.
  • Protect the rights, safety and legitimate interests of the Station, its listeners and other relevant parties.

We will not use personal information for purposes that are incompatible with the original purpose of collection unless permitted by law or otherwise lawfully authorised.

4. LAWFUL BASIS FOR PROCESSING

Izwi Lomzansi FM will process personal information only where there is an appropriate lawful basis under applicable legislation.

Depending on the circumstances, this may include:

  • Your consent.
  • The performance of a contract or steps taken at your request before entering into a contract.
  • Compliance with a legal obligation.
  • The protection of legitimate interests recognised by law.
  • Other lawful grounds permitted under POPIA.

Where consent is required, you may withdraw it, subject to applicable legal requirements and the consequences of doing so.

5. COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor behaviour and improve the user experience.

Cookies may include:

  • Essential cookies: Necessary for the website or particular features to function.
  • Analytics cookies: Used, where enabled, to understand website traffic and performance.
  • Preference cookies: Used to remember settings or preferences.
  • Advertising cookies: Used, where enabled, to support advertising measurement or relevant promotional content.

You may be able to control cookies throu